Support

How can we help?

Chat with us from the bubble in the corner, or email the MileWiz team. Most tracking questions are answered by the checklist below.

Email support Common questions

Trips not recording?

Check these settings on your iPhone:

Settings › Apps › MileWiz › Location: Always, with Precise Location on.
Settings › Apps › MileWiz: Motion & Fitness on.
Settings › General › Background App Refresh: on for MileWiz.
Low Power Mode can limit background activity.

On iOS 17 and earlier, MileWiz is listed directly in Settings instead of under Apps.

Subscription questions

Subscriptions are billed and managed by Apple.

To restore on a new device: MileWiz Settings › Subscriptions › Restore Purchases.
To cancel or change plans: your Apple Account › Subscriptions.
For refunds: request a refund from Apple.

Talk to us

Tell us your iPhone model, iOS version and MileWiz version, and what happened. Screenshots help.

Please don’t send passwords or anything you wouldn’t want in an email.

hello@milewiz.com

Moving to a new iPhone?

MileWiz backs up your trips to your iCloud account automatically. On the new iPhone, sign in to the same Apple Account, install MileWiz and restore your latest backup in MileWiz Settings › iCloud Backup, then close MileWiz completely and reopen it. Trips are not merged: whatever was already on the new iPhone stays there as Previous Data. If anything looks wrong, contact us before deleting the app from your old phone.

Exporting your data

Your trips are yours. Use Reports to export a PDF or CSV for any date range — for your accountant, your records or another app.

About reports