Privacy Policy

Effective date: 27 October 2026

Overview

This policy explains how SILVERWIZ LLC (“we”, “us”) handles information when you use the MileWiz app for iPhone and iPad, the MileWiz website and MileWiz support.

Long privacy policies make it look as if a company has something to hide. We’ll be upfront: we are not in the business of selling your data or building a profile of where you go. We support MileWiz with the money you pay for it. You are our customer, not our product.

A mileage log is a record of where you go, so we have designed MileWiz to keep that record with you. The rest of this policy gives the details.

Location and motion

To record trips automatically, MileWiz uses Location Services in the background, with the “Always” permission you grant in iOS, and Motion & Fitness activity to recognize when you are driving. While a trip is in progress, MileWiz records your position. When the trip ends, it saves the route, the start and end points and their addresses, the times and the distance.

Motion sensor readings are processed on your device to recognize driving. They are not saved with your trips or sent anywhere, but they can appear in logs on your device, as described below. You can turn automatic tracking off in MileWiz, or change Location and Motion & Fitness permissions in iOS Settings, at any time. Without them, MileWiz cannot record trips automatically, but you can still add trips yourself.

What MileWiz stores on your device

MileWiz stores the following in the app’s own storage on your device:

• trips: route, times, distance, addresses, odometer readings, category, business purpose, tags and expenses;
• places you save, with their names, addresses and locations;
• vehicles: name, make, model, year, license plate and a photo if you add one;
• drivers: name, a photo if you add one, and working hours;
• categories, mileage rates, settings and your subscription status;
• map images of your trips and places, saved so they show quickly;
• your most recent location, so tracking can resume after the app restarts.

MileWiz uses a photo only when you choose one from your photo library: for a vehicle or driver, when MileWiz copies it into the app, or to attach it to a support chat message (see below). It does not otherwise access your photos, and it does not use your camera, contacts, calendar or health data.

MileWiz turns on iOS file sharing. This means the app’s documents can be seen in the Files app and in Finder when your device is connected to a computer you trust. They include the MileWiz database, photos, your most recent location, the location data of a trip in progress, the most recent PDF and CSV reports you exported, the earlier data kept after you restore a backup (Previous Data and recovery copies), diagnostic logs if you turned them on, and any databases left by earlier versions of MileWiz, which may include the email address of a former sync account and a hashed copy of its password. Protect your device with a passcode, and consider using Find My so you can erase a lost device.

MileWiz has a diagnostic log that is off unless you turn it on, usually at our support team’s request. While it is on, MileWiz writes technical details, including locations and motion changes, to a log file in the app’s documents. MileWiz never sends it by itself. Like most apps, MileWiz also writes technical messages, which can include locations, to iOS’s own system log on your device; MileWiz never sends them anywhere. Like other app data, MileWiz’s data is also included in your device’s own iCloud or computer backups, under Apple’s settings.

Deleting MileWiz removes its data from that device, with one exception: iOS keeps the support chat’s conversation token, and the email address linked to it (such as a former sync account’s email), in the Keychain so a reinstalled app can continue your conversation. Deleting the app does not delete your iCloud backups; see the next section.

iCloud backups

MileWiz backs up automatically to the private iCloud database of the Apple Account signed in on your device. Automatic backups are on unless you turn them off. Each backup contains a compressed copy of your MileWiz database, the vehicle and driver photos you added, a few app preferences, and backup details such as the date, the number of trips and the name of the device that made it.

• Backups run after your data changes, at most about once an hour, and over Wi‑Fi unless you allow cellular data.
• MileWiz keeps the three newest backups made on that device plus one a week for four weeks, within about 500 MB, and removes older ones. Backups made by another device, or by an earlier installation of MileWiz, stay until you delete them.
• Each device keeps its own trips. MileWiz does not sync or merge trips between devices. A restored backup becomes the active data after you close MileWiz completely and reopen it; the data that was there stays on the device as Previous Data until you remove it.
• Apple stores this data in your iCloud account under Apple’s terms. SILVERWIZ cannot access your private iCloud data.
• In MileWiz Settings › iCloud Backup you can turn automatic backups off, back up now, restore, delete a backup or delete all backups. Deleting a backup removes its contents; a small record with identifiers and its status can remain until you remove MileWiz data from your iCloud storage in iOS Settings.

Read Apple’s privacy policy for how Apple handles iCloud data.

Maps, addresses and purchases through Apple

Maps and addresses. MileWiz uses Apple’s map services to display maps, turn the start and end of each trip into an address, look up addresses you type or import, draw place icons, and request directions to complete routes — for recorded routes with gaps, and for trips you add, merge or import. To do this, your device sends the relevant locations to Apple. Apple handles that information under its own privacy policy.

Purchases. Subscriptions are sold and billed by Apple through the App Store. We don’t receive your payment details. To check whether your subscription is active, the app sends your App Store receipt to Apple’s verification service. Apple may share with us aggregated or limited sales information, such as which subscription was bought and in which country, under Apple’s terms.

Notifications. MileWiz schedules reminders on your device, for example about the free monthly limit. It does not use a push notification service.

Support chat and email

Support chat. MileWiz and this website include a support chat provided through Reso, which can also offer a help center. When MileWiz starts, it loads the chat’s settings from Reso; like any web request, this shares your device’s IP address and language settings with Reso.

• When you send a message, Reso receives it together with the name and email address you provide, the name of the MileWiz screen you opened the chat from, and your device’s language, region and time zone.
• Photos or files you attach are uploaded when you attach them.
• If you type an email address into the chat that we already know, Reso emails that address a link to confirm it.
• If a help center is offered, searches in it are sent as you type. Articles you open and votes you give are sent with a random reader ID; if you leave feedback on an article, it can include a comment and email address you enter.
• If you used a MileWiz sync account in an earlier version of the app, MileWiz attaches that email address to your chat messages so we can recognize you.

Reso stores conversations so we can reply. While the chat is open, Reso also sees when you are typing and when you have read a reply. Once you have started a conversation, MileWiz checks for replies whenever it is open; ask us to delete the conversation to stop this. Help videos open on YouTube, which has its own privacy policy.

Email. If you email hello@milewiz.com, from the app or directly, we receive your email address and whatever you include. The app’s Diagnostics screen shows technical details — app and iOS version, trip counts, database names, backup status and, if present, an older sync email — so you can copy them into a message. MileWiz never sends them by itself.

We use support information only to help you, and keep it for as long as needed to resolve your request and handle follow-up questions. You can ask us to delete it at any time.

Service providers

Reso hosts our support chat as our service provider. It may use support messages only to provide the chat for us, and it must protect them at least as well as this policy does. The same applies to the companies that host our website and handle our email. Apple’s services described above are covered by Apple’s own privacy policy.

Reports, exports and imports

MileWiz creates reports (PDF or CSV) and backup files only when you ask, and shares them only to the destination you choose in the iOS share sheet. The most recent PDF and CSV reports you exported stay in the app’s documents folder until you export again, remove them or delete the app. CSV files you import are read on your device; addresses in them may be looked up with Apple’s map services as described above.

What MileWiz does not do

• No advertising, and no analytics or crash-reporting tools.
• No tracking across other companies’ apps or websites, and no access to your device’s advertising identifier.
• No account or sign-in. MileWiz doesn’t ask for your name or email to work.
• The app doesn’t upload your trips to SILVERWIZ servers.
• We don’t sell your personal information, and we don’t share it for cross-context behavioral advertising.
• We don’t let advertising, analytics or tracking companies collect information about your activity in MileWiz or on our website over time or across other apps and websites. Because of this, the website works the same way whether or not your browser sends a Do Not Track signal.

The MileWiz website

The website shows product information using fictional sample data. The website itself sets no cookies and uses no analytics; our hosting and network providers may use strictly necessary cookies to keep it secure. It keeps your appearance and accessibility settings in your browser’s local storage so they apply on your next visit; clear this site’s data in your browser to remove them.

The website loads the Reso support chat on each page; like any web request, this shares your IP address with Reso. The chat remembers a visitor token in your browser’s local storage so a returning visitor can continue a conversation. Messages are handled as described under Support chat and email, and also include the address of the page you are on.

Like every website, our hosting and network providers process technical information such as IP addresses and the pages requested, to deliver the site and keep it secure. Links to the App Store and other services take you to those services and their own privacy policies.

Why we use information

We use information only for the purposes below. Where the law of your country requires a legal basis, we rely on the one shown for each:

• providing MileWiz’s features, backups and subscriptions to you — performing our agreement with you;
• answering support chats and emails — performing our agreement with you, or our legitimate interest in helping people who contact us;
• attaching a former sync account’s email to support messages — our legitimate interest in recognizing existing customers;
• delivering the website and keeping our services secure — our legitimate interest in running them safely;
• meeting legal obligations, such as tax and accounting rules — legal obligation.

How long information is kept

• Data on your device stays until you delete it or the app.
• iCloud backups follow the schedule above until you turn them off or delete them.
• Without a subscription, trips over the free monthly limit are hidden until you subscribe, kept until the end of the month, and removed during the next month, once the App Store confirms you have no active subscription.
• Support conversations and emails are kept as long as needed to help you, then deleted. Ask us to delete them sooner at any time.

Your choices and rights

You control MileWiz’s access through iOS permissions, its tracking and backup settings, and by deleting trips, backups or the app. Depending on where you live — for example in the European Economic Area, the United Kingdom or California — you may have the right to access, correct, delete or receive a copy of personal information we hold about you, to object to or restrict its use, and to complain to your data protection authority. Because your trips are on your device and in your own iCloud, you can export or delete them directly. For information we hold, such as support conversations, email us. We won’t treat you differently for using these rights.

Children

MileWiz is a business tool for adults who drive. It is not directed at children, and we don’t knowingly collect information from children. If you believe a child has given us personal information, contact us and we’ll delete it.

International transfers

SILVERWIZ LLC is based in the United States. Support conversations and emails may be processed in the United States and other countries where our service providers operate, with safeguards required by applicable law.

Changes to this policy

We’ll update this policy when MileWiz changes how it handles information, and change the date at the top. If a change is significant, we’ll make it clear on this page and, where appropriate, in the app.

Contact us

Questions or requests about privacy: email hello@milewiz.com. SILVERWIZ LLC, California, United States.